Refund Policy
Digital licenses are hard to refund fairly. Once a key is activated it is locked to a hardware ID, and once a loader build is downloaded we cannot un-download it. That said, we do refund in the three specific cases below, and we are direct about the cases where we do not. This page is the whole policy for MW4 Cheats — no small print buried elsewhere.
When we refund (3 cases)
1. You bought and didn't use it
If you purchased a MW4 subscription within the last 24 hours and the license key has never been activated on any HWID, we refund in full. Our vendor logs the activation timestamp against your key, so this is easy for us to verify. Open a ticket, quote your order ID, and we process the reversal.
2. The loader was down when you tried to use it
If the status page showed the MW4 loader as DOWN for more than 4 hours during your active subscription window, you are owed time back. We calculate a prorated refund based on the downtime hours against your total subscription length and refund that amount. This applies whether the outage was a Ricochet update we paused for, an infrastructure issue on our side, or a build we pulled for safety.
3. Duplicate purchase
Card retries, checkout bugs, or a spouse and a partner both hitting buy — it happens. If two charges landed for the same product within a short window, we refund the duplicate. We do not need you to prove intent. Show us the two order IDs and we handle the rest.
When we don't refund
We would rather you know this up front than argue about it after a purchase. The following are not refundable, and we will not make exceptions:
- An activated key. Once your license is bound to a HWID, that seat is spent from our vendor's side. We cannot recover it, resell it, or credit it.
- Ban from playing risky. If you rage in every lobby with max FOV aimbot and eat a report wave, that is on you. The risk is disclosed on the cheat page and in the is it safe guide.
- Ricochet HWID-ban. If Ricochet flags your hardware, that is a game-side ban, not a loader failure. The spoofer conversation is a separate product — see the HWID-lock guide. A HWID-ban on Modern Warfare 4 does not entitle you to a refund on the MW4 loader you already used.
- "It doesn't work with my aim." We ship the tool. The recoil, the crosshair placement, and the movement are yours. Read the aimbot settings guide before you decide the product is broken.
- Change of mind after 24 hours. Past the 24-hour untouched-key window, the sale is final. There is no cooling-off period on activated digital goods.
- Feature requests we declined. If you asked for a specific feature and we said no or not yet, that is not grounds for a refund. Every feature on the loader is listed on the cheat page — that list is what you paid for.
- Antivirus flags. False positives are a known part of running any private loader. The antivirus guide walks through it. AV interference is not a defect on our side.
How to request a refund
- Open a ticket through the contact page. Use the email you paid with — it speeds up matching.
- Include your order ID, the reason, and which of the three qualifying cases applies. If you are not sure which case fits, say so and we will figure it out with you.
- We respond inside 24 to 48 hours. Most refund decisions are made in the first reply. If we need more information (a screenshot of a duplicate charge, a status-page timestamp) we ask in that same reply.
- Approved refunds land in 3 to 7 business days, back to the original payment method. Card refunds sometimes take a second billing cycle to appear — that is the card issuer's timing, not ours.
If your request is denied, we tell you which criterion you missed and, where possible, offer a partial credit or a subscription extension instead. Denials are not a fight. They are a straight explanation.
Chargebacks — please talk to us first
If something feels off with your purchase, message us before you call your bank. In almost every case we can resolve it faster than a chargeback would, and without either of us paying dispute fees.
A chargeback filed without contacting us first results in the account being permanently blocked from MW4 Cheats. We also submit the activation logs and delivery evidence to the card network, which the bank uses to decide the dispute. This is not a threat — it is how payment processors expect merchants to handle fraud. We would rather refund you cleanly.
If your card was actually used without your permission, that is a different conversation entirely and we help you close it out. Tell us that up front in the ticket.
Questions on any of this
Refund questions go to the same place as everything else — the contact page. If you want the wider legal picture first, the terms of service and privacy policy cover the rest. MW4 Cheats is a private, paid loader for MW4, and this policy is how we keep the money side of that relationship honest.
Common questions
Can I get a refund if I just changed my mind?
Only within 24 hours of purchase and only if the license key has never been activated on any HWID. Past that window or after activation, the sale is final.
The MW4 loader was down for a day during my subscription — do I get anything back?
Yes. If the status page confirms the loader was DOWN for more than 4 hours during your active window, we issue a prorated refund based on the downtime hours against your total subscription length.
I got HWID-banned by Ricochet. Can I get my money back on the loader?
No. A Ricochet HWID-ban is a game-side action, not a loader failure. The spoofer and HWID-lock conversation is a separate product — see the HWID-lock guide for options.
How long does a refund take to hit my card?
We approve or deny inside 24 to 48 hours. Approved refunds go back to the original payment method in 3 to 7 business days, though some card issuers take an extra billing cycle to show it.
What happens if I file a chargeback instead of contacting you?
The account is permanently blocked from MW4 Cheats and we submit activation and delivery evidence to the card network. Talk to us first — almost every refund case is faster to resolve directly.